Roxio Creator 2009 has encountered a problem and needs to close
Whenever you try to run Roxio Creator 2009 you get a “Roxio Creator has encountered a problem and needs to close” error, if this is the case then read on.
Scenario
Can’t run Roxio Creator 2009, crashes after the Roxio logo has appeared on the screen and the program has tried to load. The error is your standard “application has encountered a problem and needs to close” error.
Solution
Initially my first attempt to fix this was a simple reinstall but that didn’t go as planned. So after some research I found that the issue could be related to some of the .NET frameworks installed on your pc. The ones that were mentioned were version 2.0 and 3.5 (including SP1). In this case I couldn’t remove 2.0 as it was previously installed over the network and the .msi didn’t exist for me to be able to remove it. So instead I removed 3.5 and 3.0 from add/remove programs in control panel (programs and features for Vista users) then I followed the steps in the following article provided by Roxio for doing a clean install of Roxio Creator 2009/2010:
Windows XP – http://kb.roxio.com/search.aspx?URL=/content/kb/Creator/000206CR
Windows Vista – http://kb.roxio.com/search.aspx?URL=/content/kb/Creator/000207CR
Then i’ve restarted the PC and reinstalled Roxio Creator 2009 (while keeping all start up items disabled as per the article above), the install will reinstall .NET framework 3.0 and 3.5 (well it did in my case).
After installing the program I was able to run it fine without any crashes, even after installing the content pack and re-enabling all start up items it was still working. Now due to time constraints I didn’t get a chance to reinstall SP1 of .NET framework 3.5 which could be the problem here. So if the problem returns after doing so then it is quite simply a problem for Roxio to address (which they may have already done as the program did have an update once I was able to run it after installing. I’d recommend doing as many updates for the program as you can before installing SP1 of .NET framework 3.5).
This worked for me, but it may not work for you. It appears to be a hit and miss from the research i’ve done, but as long as you’ve paid for the software you may as well use the tech support, that’s what it’s there for.
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